Refund Policy (Digital Goods)
Mandatory rights first: Nothing in this policy excludes rights you have under mandatory consumer law where you live (including, where they apply, UK Consumer Rights Act 2015 digital-content and services remedies, EU / UK withdrawal rules, Australian Consumer Law guarantees, and Singapore Consumer Protection (Fair Trading) Act protections). Those rights take precedence over any wording below. This policy states when a refund is given as a matter of contract; it is not a waiver of non-excludable statutory remedies for non-conformity or failure to supply.
1. What you buy
You buy software-generated digital reports (PDF and/or HTML) for entertainment and self-reflection only. Delivery is electronic. There is no physical shipment.
Products:
- BaZi Snapshot — US$14.99 (Singapore display price: S$19.90)
- BaZi Life Map — US$29 (Singapore display price: S$38.80); Four Pillars entertainment report with luck cycles (Da Yun 大运, the ten-year periods of a traditional BaZi chart, presented for entertainment). “BaZi Life Map” does not mean Purple Star / Zi Wei astrology.
- BaZi Year Ahead — US$39 (Singapore display price: S$52.80); BaZi Life Map content plus twelve solar-term monthly notes (an entertainment outlook, not a prediction).
Singapore dollar figures are display prices. When you place an order, the currency and the price shown at checkout for your order apply, and product descriptions describe what is delivered once the report content is complete. Reports are not medical, psychological, legal, financial, investment, or immigration advice, and not a prediction of destiny.
2. Delivery times
Automated reports: within 30 minutes after successful payment, under normal conditions. Delivery is by on-screen download link and/or email to the address you give at checkout. Check spam or junk folders. Download links expire 7 days after delivery and can be opened at most 5 times. Within 30 days of delivery you can ask support for a new download link (the old link stops working). After 30 days we delete the report inputs you entered (birth date, birth time and gender) and the download copy of the report, so we can no longer issue a new link. After that, each order can be regenerated once free of charge (only once per order, ever), provided you apply within 24 months after the order was placed: send us the original order ID and the email address used for the order, and enter your birth details again (the original inputs have been deleted). The regenerated report is made only from the details you submit again, not from the archive copy in the order evidence record; the regeneration is recorded in that order’s evidence record, and the newly submitted inputs and the new download copy are also deleted 30 days after delivery. We keep a separate encrypted archive copy of the report in the order evidence record (see the Privacy Policy); that copy may itself show the birth details and chart in your report, is kept for 24 months after the last activity on the order, and is used only for refunds, disputes and record-keeping — we do not use it to re-issue reports. This does not limit any right you have under applicable privacy law to ask for access to, or a copy of, your personal data; we handle those requests as described in section 9 of the Privacy Policy. See also the Digital Product Delivery Policy (/shipping).
3. UK and EU consumers — right of withdrawal (UK and EU sales are currently closed; this section applies only if and when those markets open)
If you are a consumer in the United Kingdom or the European Union, you may have a 14-day right to withdraw from a distance contract for digital content or services.
A. Automated digital reports (digital content not on a tangible medium)
Before we start delivery, we will ask you at checkout — via separate checkboxes that are not pre-ticked and are not satisfied merely by accepting site policies generally — to:
(a) expressly request that we begin delivery of the digital content during the withdrawal period; and
(b) acknowledge that you will lose your right of withdrawal once delivery of the digital content has begun.
B. Durable-medium confirmation
After you place the order, we will send contract confirmation on a durable medium (for example email), including confirmation of the consent and acknowledgement under A.
C. Effect — our refund baseline
- If you give A, we send B, and delivery then occurs as described, you lose the 14-day withdrawal right for that order under applicable UK / EU digital-content or services rules. After that point we do not offer a contractual change-of-mind refund.
- If you do not give those confirmations, or we fail to provide the durable-medium confirmation required by law, you keep any withdrawal right that applies, and you may request a refund by emailing daoyeac@gmail.com before the withdrawal period ends; where the law so provides you should not have to pay for digital content supplied in the withdrawal period without a valid waiver.
Note: UK and EU sales are currently paused.
4. When we ask Dodo Payments to refund an order
We ask Dodo Payments to refund an order in the cases below. Dodo Payments makes the final refund decision under its Buyer Terms, and nothing here limits your rights under mandatory consumer law.
(a) Payment was captured but we did not deliver within the times in section 2, and after you contact us we still cannot deliver.
(b) Duplicate charge for the same order.
(c) A technical fault on our side meant you never received the report, and after we try to resend we still cannot deliver.
(d) You request a refund before we generate the report or issue the download link, and we confirm the report was not delivered.
(e) Mandatory consumer law where you live requires a refund or other remedy (including UK / EU withdrawal where not validly waived; UK CRA 2015 remedies where those rules apply; Australian Consumer Law guarantees where they apply; Singapore CPFTA remedies where they apply). We honour those remedies. We do not offer a broader goodwill refund of our own.
5. When a contractual refund is not available
Subject always to mandatory consumer rights and section 3:
(a) Change of mind after successful delivery, where you confirmed immediate performance and loss of withdrawal rights under section 3, or where no withdrawal right applies to your order.
(b) Wrong or incomplete inputs you typed (birth date, birth time, gender, email, or other fields shown on the form) after delivery. Buy a new report with corrected inputs if you wish.
(c) Dissatisfaction with entertainment content, interpretation style, tone, or perceived “accuracy”. Entertainment disagreement is not non-conformity of digital content as described at checkout.
(d) Failure to check spam, use of an incorrect email, or loss of a download link after we can show the report was sent to the address you gave — we will make a reasonable resend attempt; that is not an automatic refund once delivery is proven.
If a mandatory consumer guarantee or other local right still applies, we will honour that right (repair, replacement, price reduction, or refund as the law requires). We do not decide conformity solely by our own say-so.
6. Australian customers
If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes those guarantees. Beyond those guarantees and section 4, we do not offer additional contractual refunds for change of mind after delivery.
7. How to request a refund or resend
Email daoyeac@gmail.com with: (1) order ID or payment time (note the time zone); (2) the email used at checkout; (3) last four digits of the card, if applicable; (4) a short description of the issue; (5) an error screenshot, if any.
How refunds are handled. Paid orders are sold and charged by Dodo Payments, our reseller and merchant of record. To ask for a refund, email daoyeac@gmail.com with your order number. We review your request under this policy and, if it qualifies, ask Dodo Payments to refund it to your original payment method. As reseller and merchant of record, Dodo Payments may also handle your request under its Buyer Terms (https://dodopayments.com/buyer-terms), and you can contact Dodo Payments directly. We aim to reply to support messages, and to submit qualifying refund requests to Dodo Payments, within 48 hours on Beijing-time business days (Monday–Friday, Asia/Shanghai). Once Dodo Payments issues a refund, the time it takes to reach you depends on Dodo Payments and your card issuer, and usually takes several business days. Nothing in this policy limits any rights you have under mandatory consumer law.
8. Chargebacks
Contact us first (section 7). Prefer a resend or statutory refund request over a chargeback when delivery failed on our side.
If delivery logs show successful delivery and you open a chargeback for “services not received” without contacting us, we may give the proof of delivery to Dodo Payments so it can respond to the dispute.
Dodo Payments’ Buyer Terms set out its own rules on chargebacks. Nothing in this policy limits any chargeback, dispute or complaint right that you cannot waive under card-network rules, banking law or mandatory consumer law.
9. Contact
Shanghai Yijinwei Intelligent Technology Co., Ltd. Incorporated in Shanghai, People’s Republic of China. Geographical address: Unit A, 5F, Building 2, No. 1588 Qilianshan Road, Baoshan District, Shanghai, China (Unified Social Credit Code: 91310113MAK7XMYG7F) Reseller and merchant of record (when paid checkout is open): Dodo Payments Inc. Email: daoyeac@gmail.com