Digital Product Delivery Policy
1. What we deliver
We deliver software-generated entertainment digital reports only (PDF and/or HTML):
- BaZi Snapshot — US$14.99 (Singapore display price: S$19.90)
- BaZi Life Map — US$29 (Singapore display price: S$38.80); Four Pillars entertainment report with luck cycles (Da Yun 大运, the ten-year periods of a traditional BaZi chart, presented for entertainment). “BaZi Life Map” does not mean Purple Star / Zi Wei astrology.
- BaZi Year Ahead — US$39 (Singapore display price: S$52.80); BaZi Life Map plus twelve solar-term monthly notes (an entertainment outlook, not a prediction).
These products are one-time digital downloads. After payment, the file is delivered within 30 minutes under normal conditions. Checkout is being connected to our payment processor. Singapore dollar figures are display prices. When paid checkout opens, the currency and the price shown at checkout for your order apply, and we deliver the report content described for that product once it is complete. There is no physical shipment and no postal or courier delivery.
2. How we deliver
After successful payment, under normal conditions, we deliver by:
(a) an on-screen download link shown after checkout; and/or
(b) email to the address you give at checkout (please check spam or junk folders).
We do not mail discs, printouts, or any tangible medium.
3. Timing
Automated reports: within 30 minutes after successful payment, under normal conditions. That timing is the product delivery target. It is separate from our support reply time (we aim to reply to support emails within 48 hours on Beijing-time business days Monday–Friday, Asia/Shanghai — reply only, not delivery).
If UK or EU checkout later opens, immediate-delivery confirmations and durable-medium email confirmations described in the Terms and Refund Policy also apply.
4. Link validity and resend
Download links expire 7 days after delivery and can be opened at most 5 times. Support email: daoyeac@gmail.com. Within 30 days of delivery you can ask support for a new download link (the old link stops working). After 30 days we delete the report inputs you entered (birth date, birth time and gender) and the download copy of the report, so we can no longer issue a new link. After that, each order can be regenerated once free of charge (only once per order, ever), provided you apply within 24 months after the order was placed: send us the original order ID and the email address used for the order, and enter your birth details again (the original inputs have been deleted). The regenerated report is made only from the details you submit again, not from the archive copy in the order evidence record; the regeneration is recorded in that order’s evidence record, and the newly submitted inputs and the new download copy are also deleted 30 days after delivery. We keep a separate encrypted archive copy of the report in the order evidence record (see the Privacy Policy); that copy may itself show the birth details and chart in your report, is kept for 24 months after the last activity on the order, and is used only for refunds, disputes and record-keeping — we do not use it to re-issue reports. This does not limit any right you have under applicable privacy law to ask for access to, or a copy of, your personal data; we handle those requests as described in section 9 of the Privacy Policy.
5. Failed or late delivery
If payment was taken but we do not deliver within the time in section 3, email daoyeac@gmail.com with your order number. We will try to resend. If we still cannot deliver, we will ask Dodo Payments to refund the order under the Refund Policy, and Dodo Payments makes the final refund decision. Nothing here limits any remedy you have under mandatory consumer law.
6. Supported regions
Checkout is open only for regions we currently serve (at the time of writing: Singapore, Canada, the United States with exclusions at checkout, and Australia with exclusions at checkout). The United Kingdom and the European Union are closed until VAT and (for the EU/UK) GDPR Article 27 representative arrangements described in the Privacy Policy are in place. Unsupported locations are blocked before payment; if a payment is nonetheless taken for an order we cannot deliver for geographic or compliance reasons, we cancel it and ask Dodo Payments, our reseller and merchant of record, to refund the full amount paid for that order to your original payment method.
7. Your email and inputs
You must give a working email address and accurate report inputs on the checkout form (birth date, birth time and gender, all required). Delivery to an incorrect email, or a report based on wrong inputs you typed, is handled under the Refund Policy.
8. Relationship to other policies
This Delivery Policy works together with the Terms of Service, Privacy Policy, Refund Policy, and Entertainment Disclaimer. On refunds and withdrawal, the Refund Policy controls. On personal data retention and deletion, the Privacy Policy controls.
9. Contact
Shanghai Yijinwei Intelligent Technology Co., Ltd. (上海壹津韦智能科技有限公司) Incorporated in Shanghai, People’s Republic of China. Geographical address: Unit A, 5F, Building 2, No. 1588 Qilianshan Road, Baoshan District, Shanghai, China (Unified Social Credit Code: 91310113MAK7XMYG7F) Reseller and merchant of record (when paid checkout is open): Dodo Payments Inc. Email: daoyeac@gmail.com