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FAQ

Questions, answered plainly.

Reports, ordering, data and refunds on one page. The policy pages hold the binding wording.

About the reports

What a report is.

What is a DaoYe Pro report?

A software-generated BaZi report in plain language. It explains each pillar, the day master and the year theme, and lists the classical basis behind each line in footnotes. It is made for entertainment and self-reflection.

What is BaZi?

BaZi (Four Pillars) is a classical Chinese framework that maps a birth date and time to four pairs of characters. DaoYe Pro uses it as a cultural pattern language for reflection. Reports describe patterns; they do not predict events.

Who writes the report?

Software, following a fixed, written rule set. The same birth details always produce the same chart. There is no live human reading.

How do the three reports differ?

BaZi Snapshot (US$14.99) covers the four pillars, a note for each pillar, the year theme and footnotes. BaZi Life Map (US$29) adds theme chapters and a ten-year luck-cycle overview. BaZi Year Ahead (US$39) adds twelve monthly notes ordered by solar term. Singapore display prices: S$19.90 / S$38.80 / S$52.80.

Which languages are available?

The site and the report files are available in English, Simplified Chinese and Traditional Chinese. You choose the report language when you order.

Do I need any belief to use it?

No. The report treats BaZi as a symbolic framework for reflection, not as doctrine.

Ordering and delivery

How ordering works.

Can I order now?

Checkout is not open yet. You can join the free waitlist on the waitlist page; it charges nothing.

Where will checkout be available?

When checkout opens, it is available only to customers in Singapore, Canada, the United States and Australia, with some state, city and territory exclusions shown at checkout. You must be 18 or older, or the age of majority where you live if that is higher. UK and EU sales are not open yet.

What do I enter?

Birth date, birth time and gender for every report. Under the traditional rule set, gender sets the direction of the ten-year luck cycles. An email address for delivery. No name and no account.

Why is birth time required?

Birth time sets the hour pillar. We chart from the clock time you enter and do not apply true solar time, because we do not collect a birth place.

How fast is delivery?

Within 30 minutes after successful payment under normal conditions, by on-screen link and/or email. Each download link works for 7 days and opens up to 5 times.

How will I pay?

When checkout opens, you pay Dodo Payments Inc. by card. Shanghai Yijinwei Intelligent Technology Co., Ltd. (DaoYe Pro) is the operator and the provider of the reports. Dodo Payments Inc. is the reseller and merchant of record, and refunds are processed by Dodo. Please never email card numbers to us.

Privacy, data and regeneration

What happens to your data.

How long do you keep my birth details?

The birth details and gender you enter are stored encrypted and deleted 30 days after delivery, together with the download copy of your report. We keep one encrypted archive copy of the delivered report in the order evidence record. That copy shows your birth details and chart, is kept for 24 months after the last activity on the order, and is used only for refunds, disputes and record-keeping. Other order records are kept as described in the Privacy Policy. After 30 days, each order can be regenerated once for free, once per order for life. Apply within 24 months of the order date with your order number and the email used for the order, and re-submit your birth details.

Can I get a new download link?

Yes. Within 30 days of delivery, email daoyeac@gmail.com and we issue a new link; the old link then stops working.

What happens after 30 days?

After 30 days, each order can be regenerated once for free, once per order for life. Apply within 24 months of the order date with your order number and the email used for the order, and re-submit your birth details.

What does the waitlist store?

Your email, the report and report language you chose, and your consent. Your IP address is used briefly for rate limiting. The waitlist never asks for birth details.

Refunds and limits

Clear limits, stated up front.

Can I get a refund?

If we cannot deliver your report, or an order was charged twice, we ask Dodo Payments to refund it, and Dodo Payments makes the final refund decision. A change of mind after delivery is not a contractual refund; mandatory consumer rights still apply. To ask for a refund, email daoyeac@gmail.com with your order number. Details are in the Refund Policy.

How should I read the results?

As entertainment and self-reflection content generated by software. The report describes patterns in a classical framework and makes no promise of accuracy or outcomes.

Can a report replace professional advice?

No. For health, legal, financial or immigration questions, speak with a qualified professional. In a crisis, contact local emergency services.

How do I contact support?

Email daoyeac@gmail.com. We aim to reply within 48 hours on Beijing-time business days.

What every report is

Entertainment. Software-generated. Delivered digitally.

For entertainment and self-reflection

Each report describes your chart in the classical BaZi framework, as material for entertainment and self-reflection. Health, legal, financial and immigration questions belong with a qualified professional.

Generated by software

A fixed, written rule set generates every report from the birth details you enter. The same inputs always produce the same chart. There is no live human reading.

Delivered as a digital file

You receive a PDF and/or HTML file by on-screen link and/or email, within 30 minutes after successful payment under normal conditions. Nothing is shipped.